Community Programs Manager (Community Services, Grants Pass)

Tuesday, Jul 25th 2017


  • Provide proof of current, valid Oregon Driver’s License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties.
  • Successfully pass a Criminal Background Check and Medicaid Fraud Check.
  • Obtain and maintain current Nonviolent Crisis Intervention (NCI) Certification and demonstrate proficiency in Nonviolent Crisis Intervention (NCI) Certification procedures.
  • Obtain and maintain current First Aid and Cardiopulmonary Resuscitation (CPR) certification and Food Handlers Card.
  • Obtain and maintain National Provider Identification (NPI) number and credentialing application process.

Education and Experience:

Master’s degree in education, social work, psychology, sociology or Registered Nurse (Baccalaureate). 

Three years broad level personnel management responsibilities. 

Ability to manage system of care for multiple service delivery mechanism.

 Three years’ experience in psychiatric or group care settings with youth and families and demonstrated supervisory abilities.

Preferred LPC and/or LMFT license and/or receive within 2 years.


STATUS:                                              EXEMPT

WAGE:                                                $3,873-$5,374 Monthly salary (D.O.E.)

SUPERVISOR:                                      Community Services Director

DEGREE OF SUPERVISION:                Weekly conferences or more frequently as needed

POSITIONS SUPERVISED:                  


Primary Purpose:  The Program Manager is responsible for the day to day operation of the program. This position is responsible for ensuring that each youth and foster parent receives quality care/training and the program maintains compliance with all state, federal and local regulations, and Joint Commission accreditation requirements as well as the ability to manage system of care for multiple service delivery mechanism.

Essential Duties and Responsibilities:


  1. Coordinate program operations, including daily and weekly schedule/calendars.
  2. Coordinate event and activities planning, group-wide and individual scheduling issues.
  3. Develop and maintain program structures and guidelines.
  4. Complete ancillary tasks and responsibilities related to program operation.
  5. Develop and maintain staff schedule, assuring proper round-the-clock coverage ratios.
  6. Grant emergency leave time, planned vacation time, etc., ensuring adequate respite and relief coverage.



  1. Provide direct one-to-one clinical and administrative supervision to the program staff. Direct clinical and administrative supervisory responsibility Assistant Program Manager, Treatment Foster Care Specialists and other personnel as assigned.
  2. Maintain supervisory documentation.
  3. Conduct annual administrative performance appraisals for direct supervisees and contribute observations on other program staff to their supervisors as appropriate.
  4. Guide, assist and direct program staff in developing and completing QI projects and monitors.
  5. Develop and track staff schedules and ensure accurate timekeeping and timely completion of timesheets.
  6. Track staff absences and ensure timely supervision when necessary in accordance with agency personnel policies.
  7. Addresses issue(s) of concern with supervisees immediately or at the next supervision session; documents having addressed the issue (s) and action or follow up; follows up on supervision action items and documents outcome.
  8. Ensure policies, procedures,  and practice guidelines are consistently followed by staff.
  9. Provide foster parent oversight for the Crisis Respite home in Medford, Oregon, including recruitment, foster parent licensing, training oversight and identifying coverage.  
  10. Provide oversight for: foster parent recruitment, training, foster parent home, documentation requirements and home certifications.  


Administrative Duties

  1. Provide leadership and direction to the program and its employees.
  2. Assist in development and maintenance of program policies and procedures.
  3. Attend and participate in scheduled and ad hoc program planning meetings.
  4. Facilitate Staff Meetings.
  5. Conduct other administrative tasks as directed.
  6. Attend to safety and physical plant issues as they arise.
  7. Complete the administrative requirements for the Treatment Foster Care case-load, to include requirements for Department of Health and Human Services (DHS), Behavior Rehabilitation Services, Foster Care Licensing and Joint Commission Standards.  
  8. Ensure that minutes are taken at all meetings and that these minutes are posted and read.
  9. Ensure that the “Practice Guidelines” manual is current and routinely updated.
  10. Ensure that supervisees’ clinical documentation is produced in timely and thorough fashion.
  11. Participate in Clinical Management Team.
  12. Assure timely and adequate documentation regarding all program QI activities.
  13. Assure timely production of program-wide uniform clinical documentation.
  14. Track incident reports and ensure reportable incidents are reviewed and faxed to the state within one business day.
  15. Perform all other duties as assigned by manager/supervisor

  1. Provide weekly individual and family therapy as well as skills training to youth in Treatment Foster Care homes
  2. Provide overall leadership and direction to the Community Services staff.
  3. Maintain ongoing awareness of issues related to client care as they occur.
  4. Demonstrate understanding of child and adolescent developmental levels and treatment needs through interaction with residents and participation in clinical staffing. 

  1. Demonstrate and communicate knowledge of agency’s policies, practice guidelines and information pathways.
  2. Demonstrate flexibility adapting to program change.
  3. Model good communication skills.
  4. Participate in supervision, accept feedback and offer feedback to others.
  5. Demonstrate a high level of professionalism and professional boundaries at all times.
  6. Provide leadership to a team that concentrates on a specialized component of program management and tasks as assigned.

    Other Duties: 
  • Perform other related work as assigned.
  • Attend trainings and meetings as assigned. May be appointed to committees. 



  • Maintain prompt and regular attendance.
  • Ability to be flexible and adjust schedule as necessary to fit program needs and meet the needs of youth and their families.


Travel: Travel is expected for required trainings and meetings.

Other Responsibilities:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.