Family Support Specialist (Jackson Services, Medford)

Tuesday, Jul 25th 2017

Would you enjoy a fulfilling, challenging career opportunity working as part of a collaborative, caring team of dedicated individuals that provide treatment services for at-risk youth and their families? If you answered YES Kairos may have the right position for you!

The Family Support Specialist provides support services for families of at-risk youth who are struggling with emotional and behavioral problems related to trauma, loss/grief, and other mental health issues. The Family Support Specialist will facilitate communication with youth, their family and community partners while modeling appropriate behaviors, self-expression and social interaction while working as part of a Care Team to address the needs of the family and youth in the coordination of services.
Regular work schedule is M-F 8:30AM- 5PM with occasional evening and/or weekend appointments as needed, depending on the needs of the families.

Kairos is a non-profit mental health agency that has provided a variety of psychiatric services to children, adolescents, and young adults struggling with trauma and other mental health issues for over 39 years. Known state-wide and nationally for innovation, quality, and accountability in its provision of services, Kairos commits itself to continuous learning and grounding of evidence based treatment models and emerging best practices in mental health through partnerships and training opportunities with leaders in the mental health field. Kairos is licensed and certified by the Oregon Health Authority, and has been accredited by The Joint Commission since 1984.

Kairos offers competitive wages and generous benefit packages including 2+ weeks paid time-off (PTO) +1 week of paid sick-time the first year of employment, +health, vision and dental insurance, agency is qualified for federal student loan repayment program and also generous 401k with employer matching. Additionally, Kairos recognizes staff by providing innovative, dynamic training and internal growth opportunities.
Compensation range for this position: $14.83-$20.58/hr. DOE

Must be a biological or adoptive parent of a child with emotional/behavioral challenges or a child that has received mental health services (not currently receiving services with Kairos). The ideal candidate will be a parent (biological or adoptive) that has a significant understanding and experience with level of care systems including the types of services that Kairos provides.
High School diploma or GED preferred. The qualified individual will maintain a non-judgmental attitude toward families. Will also maintain required licenses and certifications required to perform the Family Support Specialist role.
1. Provide proof of current, valid Oregon Driver's License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties.
2. Successfully pass a Criminal Background Check and Medicaid Fraud Check.
3. Obtain and maintain current Nonviolent Crisis Intervention (NCI) Certification and demonstrate proficiency in Nonviolent Crisis Intervention (NCI) Certification procedures.
4. Obtain and maintain current First Aid and Cardiopulmonary Resuscitation (CPR) certification and Food Handlers Card.
5. Obtain and maintain National Provider Identifier (NPI) number and credentialing application process.
6. Obtain 40 hours Peer Delivered Services Training.

Essential Duties and Responsibilities:
Will abide by ethical codes and professional standards, including confidentiality. Will demonstrate knowledge of mental illnesses, recovery, community resources, support services and referral systems. Will participate in clinical and/or administrative tasks, which may be assigned on an ad hoc basis. Attend 40 hour Peer Delivered Services training and obtain Peer Support state certification and attend additional required agency trainings. Exhibit ability to navigate the local mental health system and have a good working knowledge about the resources available in the community. Demonstrate alignment with the philosophy of Collaborative Problem Solving and have the ability/discipline to utilize Collaborative Problem Solving communication approaches in interactions with youth clients and colleagues. Demonstrate willingness to participate in external community projects as directed by their Supervisor(s).

PROGRAM EXPECTATIONS: Meet, greet and make youth/families feel welcome and explain and clarify services. Work with both Kairos and youth and families as assigned. Provides outreach to families with understanding that focus on actions should encourage family empowerment and ownership, concentrating on natural supports and independence. Help families through the complaint process if needed. Contact with families at time of referral prior to program admission. Work with staff to decrease unintentional, programmatic and institutional bias through training and education. Work collaboratively with staff to increase family involvement within the program. Consult with staff/care teams regarding family perspective. Act as liaison to provide feedback to others with family's permission, if cannot. Work with children and families within their homes and in community settings. Partner with families to analyze progress toward vision and goals. Encourage family to continue to increase natural supports by linking family with other families, and connecting families with community resources and provide ample opportunities for parent-to-parent communication (i.e., newsletter, etc.) Help families to identify barriers to treatment and assist to develop resources to overcome those barriers. Good Understanding of Trauma Informed concept.

DOCUMENTATION: Ability to document all contacts with client, family and community partners using computer including email, Outlook, MS and basic computer knowledge.
LEADERSHIP: Model good communication skills and demonstrate accountability of being open to feedback, participating with guidelines and information pathways.
WORK ENVIRONMENT: Perform all work tasks in a proper and safe manner per established policies, procedures and guidelines. Cooperate with other staff and demonstrate respect for other staff, youth and visitors to Kairos offices. Comply with all federal, state and agency health and safety reporting requirements.

To apply: Send Kairos employment application available at with resume and cover letter by email to - or fax to (541) 956-5463. Background and Medicaid fraud check, valid driver's license with 3 yrs. min. driving experience with safe driving record required. Apply TODAY to join the Kairos team and attend the next scheduled orientation date!

◊◊◊◊◊ Mission Statement ◊◊◊◊◊
We collaborate with young people, families, and communities to provide intensive mental health services and supports, promote mental wellness, and instill hope.

◊◊◊◊◊ Vision Statement ◊◊◊◊◊
A region of communities that understands and values mental and emotional wellness, in which all youth and their families have appropriate support and care.